Last updated: 2 June 2026.
Lux Plastic Surgery (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.
1. Who we are
Lux Plastic Surgery is the trading name for the private practice of Professor Sandip Hindocha, GMC-registered Consultant Plastic Surgeon. Our clinics operate at Bedford, Harley Street London, King Edward VII’s Hospital London, Manchester (Hale), Cheshire (Northwich) and Newton-le-Willows. Contact: contact@luxplasticsurgery.co.uk.
2. What we collect
- Identity and contact data (name, email, phone, address)
- Treatment enquiry and consultation data
- Clinical and medical history you share with us
- Website usage data (cookies, IP, browser, pages visited)
3. How we use it
We use your data to respond to enquiries, arrange consultations, provide clinical care, send appointment reminders, and comply with legal and regulatory obligations including GMC, CQC and medical-records retention requirements.
4. Legal basis
We process personal data on the basis of consent (enquiries and marketing), contract (treatment arrangements), legitimate interests (running the practice) and legal obligation (clinical record retention).
5. Sharing
We do not sell your data. We share clinical information only with treating clinicians, the hospitals where you receive care, your GP where appropriate, and regulators where required by law.
6. Retention
Clinical records are retained in line with NHS and GMC guidance (minimum eight years for adults, longer for minors). Marketing data is retained until you unsubscribe.
7. Your rights
You have the right to access, rectify, erase, restrict and port your personal data, and to object to processing. To exercise these rights, email contact@luxplasticsurgery.co.uk.
8. Cookies
This site uses cookies for site functionality, analytics (Google Analytics via MonsterInsights, Site Kit) and reCAPTCHA. You can control cookies through your browser settings.
9. Complaints
If you are unhappy with how we have handled your data, contact us first. You may also complain to the Information Commissioner’s Office (ico.org.uk).
This policy is a starting template. It should be reviewed by a UK solicitor before being relied upon.